RYOBI
Payment Handling Information
Secure Checkout Policy
RYOBI is operated by Formula Grey.
Last updated: September 23, 2026
The sections below follow the normal customer journey from first review to support.
Merchant and currency
Formula Grey operates zebrapenusa.com and is the merchant identified in these payment terms. Orders are presented in USD unless the storefront or checkout clearly displays another currency.
Accepted payment methods
We accept the payment methods displayed at checkout. The methods actually displayed at checkout are the methods available for the order, destination, device, and transaction amount.
Charges shown at checkout
The checkout page shows the product total, shipping, discounts, and applicable taxes before confirmation. Customers should review the final amount and currency before submitting payment.
Refunds to the original method
Approved refunds are returned to the original payment method according to the Return and Refund Policy and normally require 10 days for store processing. A financial institution may require additional posting time.
Authorization and review
Submitting an order authorizes the selected payment provider to process the amount shown at checkout. An order may be reviewed or declined when authorization fails, information is incomplete, or fraud screening requires verification.
Payment security and assistance
Payment data is transmitted through the payment and commerce services used at checkout. For a payment question, contact Formula Grey at support@zebrapenusa.com or 505-617-1969 and include the order number without sending full card or account credentials.